Water Billing

New Accounts

To create a new water account, or call about a bill, or make payment arrangements or bill adjustments call Water Billing at 706-236-4440 or visit our Customer Service Center at 601 Broad Street.

You must be at least 18 years of age. To establish a new service, transfer service, or discontinue service please email a request to the Water Department. Please include a copy of your picture ID and the first page of the lease or proof of ownership.

New customers within the city will arrange for their garbage pickup at the time they apply for water service. Any future changes must be done directly through the Solid Waste Collections Department by calling 706-236-4580.

Bills & Fees

A 10% penalty assessed to all bills if not paid within 14 days. Cut-off date printed on all bills with a previous balance.

Fees will be charged for NSF/closed account checks, broken locks, meter tampering, cut-offs for non-payment, and damages to the water meter or electronic devices connected with an automated meter reading system.

Methods of Payment

  • Bank Draft
  • Cash
  • Credit Card
  • Personal Checks

Drive-through window, night deposit drop box, in-person, automatic draft, and online payments are available for customer use.

Leak Adjustments

A maximum of two adjustments may be given for a leak. Only the sewer charge is adjusted and the customer must present proof that the leak has been repaired before the adjustment.

  1. Bryan Parris

    Director

  2. Teresa Harrell

    Assistant Director

  3. Water Billing

    Physical Address
    601 Broad Street
    Rome, GA 30161


    Directions

    Mailing Address
    PO Box 1711
    Rome, GA 30162

    Phone: 706-236-4440

    Hours

    Monday through Friday
    8 AM to 5 PM